Replacement & Returns

Replacement/ Return Policy by

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost. The request for replacement/return of the item is made within the stipulated time frame, which is 24 hrs of receiving the parcel.

To get a replacement, email us your Order Number and the Reason for returning. After receiving our confirmation for the return, you are requested to send the item back to us via local courier. Once we receive the item back, we will arrange to replace the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items thrice. If the delivery is not executed during all three attempts, due to the recipient not available / premises locked, the customer will be charged for re-attempting the delivery. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

There are certain possibilities where it is difficult for us to support you for the same :

1. In the case of Gift Certificates, no refund or replacements would be allowed.

2. In case of pre-order no such requests would be entertained.

3. If the product is not the same as sent, no such requests would be entertained

4. In the case of the product damaged by the customer while opening the parcel.

5. In electronic items such as heat guns, machines, etc, no such requests would be entertained. 

6. In case of any replacement from the package you have received

The product should have original packing, accessories, price tags, etc,otherwise no such claims would be entertained.